FAQ - COLORS Urban Hotel Thessaloniki city center
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FAQ – Things to know when in COLORS Urban Hotel in Thessaloniki

General enquiries

What is COLORS?

COLORS is the first chain of accommodations to offer budget luxury accommodation to the modern traveller in Thessaloniki. Budget luxury means staying in central locations, in great rooms, with excellent services and no hidden charges. Every COLORS has a different character and features different types of themed rooms in various sizes and types, all waiting to meet you!

Who is COLORS for?

COLORS is made for the modern traveller, who wants to be a citizen and not a tourist in the cities he visits, who wants to create great memories, who wants to explore and live in Thessaloniki like a local.

How many rooms do you have?

COLORS Urban Hotel features 21 themed rooms in a listed building on Tsimiski Street. COLORS Central features 12 rooms in a listed building in Ladadika. COLORS Rooms & Apartments features 15 apartments on Valaoritou Street. All of the rooms in all of our properties are different among them with different features each. Explore us!

What is the COLORISTA scheme?

COLORISTAS are all past visitors of COLORS and by being a COLORISTA one enjoys many premium features, from  surprise add-ons during your stays to special offers and discounts for your next bookings and premium pricing at partner businesses. Just ask us what COLORISTA offers are on for you!

Bookings / Payments / Cancellations

How can I book a room?

Directly through us! Direct booking made through telephone, email, our website are the only way to get our Best-Price Guarantee. Just drop us a line and we can take great care of you.

What are your direct booking benefits?

The Best-Price Guarantee can only apply when you make a direct booking through us, through telephone, email or our website. Direct bookings can give you discounts through the COLORISTA scheme and provide you with special offers throughout the year, a better and more flexible cancellation policy, plus we can discuss your special needs and accommodate you in the perfect room type for your needs!

Do I have to pay anything in advance?

You can make a more budget option and book a Non-Refundable price booking, where all of your stay will have to be prepaid via bank transfer or a credit/debit card. This is a great option if you have a fixed schedule. If you feel like there might be alterations to your plan, it is best to make a Flexi-Rate booking, with a more flexible cancellation policy. In order to confirm your booking, we will need your credit/debit card details or a deposit made payable through a bank transfer.

I want to book several rooms, how can I do that?

Just drop us a line or contact us through email and let us know about your needs and we will make sure you get the best option possible for your stay. If you know exactly what you want, you can make your bookings directly through www.colors.gr at our booking engine.

What is a pre-authorization?

To confirm your booking, we pre-authorize the amount of your entire stay about 7-10 days prior to your arrival. In the pre-authorization stage, the amount has been blocked but has not yet been transferred  to the COLORS accounts. During your stay you can choose to complete the pre-authorization (transfer of the amount in the accounts COLORS) or cancel the pre-authorization and pay for your stay otherwise, by cash or debit / credit card.

I want to book several rooms, how can I do that?

Just drop us a line or contact us through email and let us know about your needs and we will make sure you get the best option possible for your stay. If you know exactly what you want, you can make your bookings directly through www.colors.gr at our booking engine.

Do you cater events?

We cater small cocktail parties at the Garden Bar, for a personal touch to your gatherings.

How can I cancel or alter my booking?

If your reservation has been made through an Online Travel Agent, like Booking.com, Expedia etc, you can alter/cancel your reservation directly through your booking agent. Alternatively, just drop us a line and we can help you change/cancel your reservation to suit your needs!

Check-in / Check-out

What time can I check-in?

The check-in the rooms is done at 2 p.m.

I arrived earlier! Can I store my luggage with you?

In case you arrive earlier, we will provide you with all the necessary information about the area and give you a pocket companion to orientate you around Thessaloniki while your luggages can stay here with us for free! You can also enjoy a night light lunch @ the Garden bar or a special post-travel relaxing massage @ Massage.Me.

What time is check-out?

The check-out time is at 12 o’clock noon. More information about late check-out availability and cost can be found at our reception.

Can I leave my suitcase even after I check-out?

Of course! Your suitcase or suitcases can relax with us free of charge so that you do the exploring burden-free.

Do you offer airport pick-up?

We do! We offer the Welcome Taxi Pickups that you can book directly through our website or we can book it for you directly at a premium flat fare. Just drop us a line!


Do you have rooms with twin beds?

We do! Everyone can sleep in their own bed. Twin single beds, one single bed and a double bed, twin adult bunk beds, double bunk beds, you name it!

Do you have rooms that allow disabled access?

We do!

For how long can I stay at COLORS?

You can stay with us for anytime between a day-use up to as many nights as you like. Contact us for our long-stay direct booking offers!

I would like to bring my family with

COLORS is very family-friendly. We offer great staying options for your family: connecting rooms, bunk beds, double bunk beds, baby cots and all the rooms in different COLORS! Cozy huh? All children up to 3 years old stay with us for free and each extra child is charged with 10€/night up to the age of 12 years old.

Are pets allowed and what is the charge per day?

COLORS is the first hotel in Thessaloniki to offer a premium stay for your best friends! Our Dog Traveller package contains a premium bed, highly nutritious dry food for your daily needs, daily edible treats for your friend’s walk, hygienic bags, a cleaning roll for your cloths, a surprise daily gift and a 24/7 veterinary telephone line for emergency situations. You call this a Dog’s Life? I do not think so!

All dogs up to 20kg are allowed to stay @ COLORS and the charge for the Dog traveler package is 10€/night.

Facilities & Services

I want to relax!

First of all, welcome to Thessaloniki, the notoriously relaxed city!

Feel like cocooning in your room in your PJs? All our rooms feature a free fast WiFi, large king-sized anatomic beds with anatomic pillows, large spaces, great amenities, blinds, 24” LCD Tvs, great views of the city and of course, our very special hammocks. Put on your nice COLORS fluffy slippers and enjoy your room!


Feeling cranky or tense? Why not visit our Massage Me spa for grrrrreat massages and relaxing treatments with exciting rates for all COLORISTAS.


Feeling thirsty or need a relaxing cocktail? You can visit the Garden Bar and let our mixologists do their tricks for you.

What's for breakfast?

A luscious tasty breakfast buffet is available with local, traditional, fresh, yummy products @ only 9.90€ per adult or 6.90€ per child. Breakfast can be served as a buffet or a-la-carte.

What time does breakfast start at COLORS?

Breakfast starts at 07:30.

Long day...I need a cocktail, where can I get one?

The ultimate stop for a pit-stop or night cap is the Garden Bar with an extensive range of fresh/ stylish/ classic/ twisted cocktails, mocktails, low-alcohol cocktails and excellent varieties of coffee from our great baristas and mixologists.

I want to discover the city on wheels, do you rent bikes?

We can help you rent a bike or a car. All COLORISTAS enjoy premium rental rates.

Can I smoke inside?

COLORS Urban Hotel is a non-smoking property, but one can smoke at the Garden Bar at the ground floor.

Will there be parking available at COLORS Urban Hotel?

COLORS cooperates with a number of private parking lots in the area at very low prices for all COLORISTAS. A map is going to be sent to you prior to your arrival and we can help you out when you arrive.

How long is the reception staffed?

The reception desk at COLORS Urban Hotel is open 24/7 and a COLORISTA Ambassador is always there to help you!

How often does my room get cleaned?

Housekeeping is done on a daily basis. Please hang the “Please make my Room” or “Do Not Disturb” sign so that we know your wishes. COLORS operates an environment-friendly Towel Re-Use program in case you want to  participate.

I need to check my e-mails

You can borrow our shared tablet for free to check your email, check-in online, tag your stay @ COLORS, tweet about ColorsThessaloniki or instagram your stay with #colorsthessaloniki

I forgot my teddy will I ever see it again?

Nooo, unfortunately, a raccoon came by and whooops! We’re kidding, just let us know what you need and we will send it to you. All the forgotten garments are left in our Lost & Found box and are not seeked, are given to charity after 2 months.


How far is the city center?

You are in the city center! Tsimiski Street is the central road of Thessaloniki for shopping and business. The sea is just 2 minutes from the hotel and in some rooms one has a seaview. Aristotelous Square is 3 minutes from the hotel and the White Tower at a 10-minute walking distance.

What is the best season to visit Thessaloniki?

All seasons are great! The wintertime is great for the very lively nightlife, tons of gigs, cultural  exhibitions, happennings, marathons, fairs, congresses and a lot of hustle and bustle. The summertime is great for the outdoor walks by the New Waterfront, the terraces, the cafes, the open-air festivals, nearby beaches and lazy afternoons. When are you free?

Will you help me discover the city?

Yes!!!! We are your best friends in Thessaloniki, we can hook you up! Do you want to rent a car? We can do it! Do you want to rent a bike? We can do it! Do you want to live like a local, to explore, to feel, to taste, to dance, to listen to great music, to meet, to create amazing memories? Shhhhh, we know how! Do you want to know more about exploring Greece? We are there for you! Do you want to book inside the city or outside the city tours? You know what to do!  

Help it's all Greek to me!

Kanena Provlima (No Problem!). You will master the Greek way of life in no time, just follow our COLORS Ambassador’s great tips and suggestions!


What does COLORS do in terms of sustainability?

We support local, Greek firms and seasonal products. We use Fairtrade Fair Cosmethics, a cosmetic line of biodegradable ingredients in large dispensers thus avoiding a huge amount of plastic bottles daily. Our cleaning & hygiene solutions all come from an amazing Greek manufacturer, are delivered in large containers to reduce plastic and are all biodegradable and certified to contain the minimum amounts of chlorine and other harmful substances. Most of our lightbulbs are of LED technology for minimum energy consumption. We recycle paper, packaging, clothes, lightbulbs and batteries. We try to use recycled paper for most of our transactions. We use water-conserving flushes and last but not least, COLORS operates a Towel Re-Use program.

I have feedback, whom should I contact?

We want to hear from you, we want to know what you liked, how we could improve, how we can help. Reach out to a COLORS Ambassador to help you with your needs.

Can I reach you by phone?

You can call us at +30 2310 272829 

I would love to work for COLORS Urban Hotel

We are always looking for new talented members for our great family! Please send us your CV to the address [email protected] and we will get back to you!

When will you open new locations?

Shhhhhh, it’s a secret and we would spoil the surprise!

Something is broken on your website

Uh oh! It seems something can go wrong even in the best of families. We’ll fix it A.S.A.P. Please e-mail our webmaster.

I want write an article about COLORS, how does it work?

Thank you, we really appreciate your interest on writing about COLORS Urban Hotel. For more information Please contact [email protected]

Not finding your question? Contact us to ask!

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tel: +30 2310 27 28 29